Frequently Asked Questions

What is MakeBox?

MakeBox is a curated monthly box of creative projects delivered to your door. Each month a new themed box is available and contains a selection of projects with all the necessary materials needed to complete them. Whether you are a beginner or experienced maker, you will love your MakeBox!

How does it work?

You can subscribe to the boxes and choose from a term of 1, 3, 6 or 12 months. Subscribers benefit from discounts on the price of the boxes based on the length of the subscription. Alternatively, you can complete a one-off purchase or buy a gift card for someone that you think will love our product. Gift Cards are sent on e-mail.

Can I buy a one-off box?

Absolutely! We realise that you may want to try one of our boxes before committing to a subscription. You may also just want to buy a gift. To do this, you can make a purchase in the shop.

When will I receive my box?

All subscription orders received before the end of the month will be processed for the following months shipment. For example, all orders placed by 31st March will be despatched in the first week of April with delivery expected within 2 days. Shop orders are despatched every Thursday and delivered within 2 days.

Will I need to be at home to receive my box?

Yes (or choose a safe place or alternative delivery address), the size of the materials for each project means that the boxes will not fit through your letterbox. You can choose where boxes are delivered at the checkout if there is a more suitable option than your home address.

Why would I subscribe?

Our subscribers benefit from Free Shipping and discounts based on the term of their subscriptions. Longer subscriptions benefit form even better discounts. Subscriptions are super flexible and you can find one to suit your budget and time. You can also customise your subscription at any time (as outlined in the points below), so you never have to worry about getting a box you don't want.

What if I don't like an upcoming box or don't have time next month?

We realise you may not like a particular box as we are still experimenting with what everyone would like to see. It may also be that you just dont have the time in a given month to complete the projects. In this case, you can simply skip a renewal so you wont get charged and wont receive the box. You can do this by clicking Edit on your subscription in your MakeBox account area.

Can I cancel my subscription?

You can cancel a monthly subscription anytime after the first box ships. Monthly subscriptions renew on the 11th of the following month and can be cancelled prior to that date. Gift subscriptions (3-, 6-, 12- month terms) are not eligible for cancellation - these subscriptions will expire after the original term is complete. Auto-renewing subscriptions (pay every 1, 3, 6 or 12 months) can be turned “off” at any time - meaning we will cancel the next automatic renewal of the subscription (the subscription will expire). Auto-renewing subscriptions cannot be canceled mid-term. To turn “off” your subscription’s auto-renewal or to cancel, please log into your Account page and follow the cancellation instructions there or email us at info@makebox.com. For more detailed information on our cancellation and refund policy please click here.

Lets Get Started!

If you have any further questions please contact us at info@makebox.co, otherwise click on the button below to get your first box.